Key details
Duration of employment
Full-time
Location
Working hours
FTE salary
Position title
Head of Services
Reports to
Chief Executive Officer
Benefits
We offer a range of benefits to employees including:
- 5 weeks holiday a year plus Bank Holidays
- Sick pay
- Safeguarding training
- Pension scheme – run by Aviva
- Flexible working where role allows
- Employee Assistance Programme
About The Eikon Charity
The Eikon Charity is one of Surrey’s leading charities supporting children and young people. We listen, we talk, and we help young people with the skills they need to live their best life. And we work with families and professionals to make sure everyone gets the support they need.
We are looking for people with passion and expertise to join us in continuing to be a leading provider of early intervention in Surrey.
The Eikon Charity is committed to a policy of equality of opportunity and aims to provide a working environment that is free from unfair discrimination and will enable employees and volunteers to fulfil their personal potential.
Role description
As Head of Services, you will provide strategic and operational leadership for the charity’s services for children, young people and families. You will ensure services are safe, high quality and impactful, with strong oversight of delivery, safeguarding, service development, quality assurance, data, impact and reporting.
As a member of the Senior Leadership Team, you will contribute to organisational strategy, lead and develop service teams, and build effective relationships with senior external stakeholders to influence, collaborate and secure the best outcomes for young people and families.
Specific Responsibilities
Leadership and oversight of services to children, young people and families (CYPF)
- Team leadership: Inspire, lead and develop your team to deliver safe, high-quality services, while proactively managing complex safeguarding concerns and legal risks.
- Team Management: Ensure all team members are supported and motivated to delivery high-quality outcomes through a system of objective setting, regular one to one support and appraisals.
- Service delivery: Lead and oversee all service delivery, including prevention and early help services for children, young people and families, ensuring services are safe, effective, accessible and aligned with organisational priorities.
- Future service strategy and development: Shape, develop and implement future service strategy, identifying opportunities for innovation, sustainability and growth while maintaining the quality and consistency of existing delivery. Work in tandem with the Income Generation Team in the co-development of significant statutory and voluntary income bids.
- Safeguarding: Provide senior safeguarding leadership, ensuring robust policies, systems and practice are in place to prevent, identify, manage and escalate safeguarding and organisational risks in line with legislation and best practice.
- Quality, data, impact and reporting: Oversee quality assurance, data, impact measurement and reporting, using insight to improve services and provide clear performance updates to SLT, Trustees, funders and other stakeholders.
- Senior stakeholder management: Lead and manage senior external stakeholder relationships such as our Mindwork’s and Surrey Wellbeing partners to influence decision-making, foster collaboration, address concerns and secure support for strategic priorities.
Senior Leadership Team Responsibilities
- Strategic Direction: Drive the development and delivery of the organisation’s vision, strategic priorities and long-term objectives.
- Organisational Performance: Monitor performance, make informed decisions, and ensure targets, budgets, and objectives are achieved.
- People and Culture: Foster a positive organisational culture, develop talent, and ensure employees are engaged, supported, and accountable.
- Safeguarding, Risk and Governance: Ensure the organisation operates ethically, complies with legal and regulatory requirements, and manages safeguarding and risks effectively.
- Change and Improvement: Champion and lead transformation initiatives, encourage innovation, and help the organisation adapt to changing circumstances and opportunities.
How to apply
Eikon is committed to safeguarding and promoting the welfare of young people and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process.
An offer of employment will be subject to an approved Enhanced DBS and Barring Disclosure.
The Eikon Charity is committed to a policy of equality of opportunity and aims to provide a working environment which is free from unfair discrimination and will enable employees and volunteers to fulfil their personal potential.
Applications
As part of our Safer Recruitment Policy, we do not accept CVs.
If you are interested in applying for the role, please download the details (which includes the application form) using the button below and submit your information using the Apply now button.
If you have any questions, please contact recruitment@eikon.org.uk
Closing date for applications is 12th November 2026 @ 12pm
We are scheduling interviews for w/c 23rd November 2026
We do not provide feedback on applications.
We are happy to provide feedback to unsuccessful candidates who attended an interview upon request.
